Terms and Conditions

Returns and Exchanges

Returns and exchanges are allowed at Elizabeth’s Embellishments within 30 days of delivery and with the following regulations and exceptions.
  • Please contact us prior to returning any item and save the original packaging for all returns.
  • Special order items will require a 20% restocking fee for both returns and exchanges. Any item that is referred to as a “special order item” on the product page is subject to this restocking fee.
  • Any item that is customized for you in any way, including ribbon or fabric that has to be cut to a specified size is non-refundable.
  • The buyer is responsible for return shipping costs, and is responsible for the safe return shipment of the merchandise. We will not accept any returns sent C.O.D.
  • If you choose to exchange any item that was part of a “free shipping” purchase, you will be charged the actual shipping costs incurred by Elizabeth's Embellishments for the initial shipment of the returned items. In other words, any refund credited to your account will be for the purchase price of the returned item(s) minus the actual shipping costs incurred by Elizabeth's Embellishments for the initial shipment of those items. Also, any credit applied to purchase another item (e.g. if you want to exchange an item for another item) will by for the purchase price of the exchanged merchandise minus the actual shipping costs incurred by Elizabeth's Embellishments for the initial shipment of the order.
  • Original shipping and handling charges are non-refundable. If for any reason you need to return an item that had free shipping, the refund you receive will be for the item price minus the actual shipping costs incurred by Elizabeth's Embellishments.
  • If an item received is defective, it will be replaced with no additional shipping fees. If you receive an item damaged, please save all original packaging and shipping materials so we may file a claim with FedEx.
 
Site Map   |   Shop by Brand   |   Terms & Conditions   |   Shipping Policies
Copyright © 2003-2013 Elizabeth's Embellishments